Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when you:

• Create an account: Name, email address, password, date of birth
• Build your profile: Professional name, location, biography, social media links, portfolio links
• Upload content: Photos, videos, portfolio materials, work samples
• Submit video content: Video URLs (hosted on third-party platforms), submitter name, email, location (country/city), professional type, social media handles, biographical information, age confirmation (18+), consent to rights agreement
• Make purchases: Billing information, payment card details (processed securely by our payment processor)
• Contact us: Email address, message content, inquiry details
• Submit advertising inquiries: Company name, contact information, advertising requirements

Note on Video Submissions: When you submit video content via URL links to third-party platforms (YouTube, TikTok, Instagram), we store only the video URL and associated metadata you provide. We do not host video files directly. Your video remains on the third-party platform and is subject to that platform's privacy policy and terms of service in addition to ours.

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device information: IP address, browser type, device type, operating system
• Usage data: Pages viewed, time spent on pages, links clicked, referring website
• Location data: General geographic location based on IP address
• Cookies and tracking technologies: See our Cookie Policy for details

Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you link your accounts)
• Payment processors (transaction information)
• Analytics providers (aggregated usage statistics)
• Marketing partners (campaign performance data)

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Create and manage your account
• Display your profile and portfolio to other users
• Process payments and subscriptions
• Provide customer support and respond to inquiries
• Send service-related notifications and updates

Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Monitor and prevent fraud and abuse
• Ensure security and integrity of the platform

Marketing & Communications

• Send promotional materials and special offers (with your consent)
• Share success stories and platform updates
• Conduct surveys and gather feedback
• Personalize your experience on the platform

Legal Compliance

• Comply with legal obligations and regulations
• Respond to legal requests and prevent harm
• Enforce our Terms of Service and policies
• Protect our rights, property, and safety

3. How We Share Your Information

Public Information

The following information is publicly visible on your profile:

• Professional name and bio
• Location (city/country)
• Portfolio images and videos
• Social media links (if provided)
• Specialty and category

This information is visible to all visitors, including search engines and may appear in search results.

Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors: Stripe, PayPal (for processing transactions)
• Cloud hosting: AWS, Vercel (for storing data and content)
• Email services: SendGrid, Mailchimp (for sending communications)
• Analytics: Google Analytics (for understanding usage patterns)
• Customer support: Zendesk, Intercom (for providing support)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If RockHardChic is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, law enforcement).

With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts: We retain your information while your account is active.

Deleted Accounts: After you delete your account, we may retain certain information for legitimate business purposes (e.g., fraud prevention, legal compliance) or as required by law. Public content may remain in cached or archived versions.

Backups: Information may persist in backup copies for up to 90 days after deletion.

5. Your Privacy Rights

Access & Correction

You have the right to access and update your personal information at any time through your account settings. You may also contact us to request access to or correction of your information.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes).

Marketing Opt-Out

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by adjusting your account settings. Note that you will still receive service-related emails.

Do Not Track

We do not currently respond to "Do Not Track" signals from browsers.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

European Residents (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data in transit is encrypted using SSL/TLS
• Access controls: Limited access to personal information on a need-to-know basis
• Secure storage: Data stored on secure servers with regular backups
• Regular audits: Security practices reviewed and updated regularly
• Payment security: PCI-DSS compliant payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Users between 16 and 18 years old may only use the Service with parental or guardian consent.

8. International Data Transfers

RockHardChic is based in the United States. If you access our Service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate.

By using our Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

9. Third-Party Links

Our Service may contain links to third-party websites, including social media platforms and portfolio sites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For California Residents: To exercise your CCPA rights, email [email protected] with "California Privacy Rights" in the subject line.

For European Residents: To exercise your GDPR rights, email [email protected] with "GDPR Request" in the subject line.